SOFTWARE SUBSCRIPTION & SERVICES AGREEMENT (V1.0)
This Software Subscription and Services Agreement (collectively with any documents incorporated by reference, the “Agreement”) is by and between Qualytics, Inc., a Delaware corporation (“Qualytics”) and the entity identified in the applicable Order (“Customer”). (Each a “party” and collectively, the “parties”).
THE EFFECTIVE DATE OF THIS AGREEMENT SHALL COMMENCE UPON CUSTOMER’S ACCEPTANCE OF THIS AGREEMENT BY CLICKING ‘ACCEPT’ OR EXECUTING AN ORDER THAT INCORPORATES THIS AGREEMENT BY REFERENCE. BY ACCEPTING THIS AGREEMENT OR BY USING THE SOFTWARE, CUSTOMER AGREES TO COMPLY AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF CUSTOMER DOES NOT HAVE AUTHORITY OR DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER MAY NOT USE THE SOFTWARE OR SERVICES.
1. Subscription and Services
1.1. Subject to the terms of this Agreement, Customer may use or receive the Qualytics Software Subscription and Services that Customer selects in order forms (each an “Order”) executed by both parties or, if available, entered into by Customer on-line through Qualytics’s website. “Subscription” means Customer’s and its Permitted Users’ access and usage rights to the Licensed Software (defined below) by and on behalf of Qualytics, which shall include Support as set forth in the applicable Order. “Services” means those services or trainings that are agreed upon and set forth in the applicable Order. For purposes of this Agreement, “Permitted User” means Customer employees, agents and contractors authorized by Customer to access and use the Licensed Software.
1.2. “Licensed Software” means Qualytics proprietary software for data quality monitoring and improvement, as well as the Documentation and other materials which may be furnished to Customer by Qualytics in printed or electronic format that are pertinent to the use of the Subscription. “Documentation” means the manuals, specifications, and other materials describing the functionality, features, and operating characteristics of the Licensed Software that Qualytics makes available to the Customer, and any updates thereto.
1.3. License Grant. Subject to Customer’s payment of Subscription Fees and compliance with all the terms and conditions of this Agreement, Qualytics hereby grants Customer a non-exclusive, non-sublicensable, and non-transferable license during the Subscription Term to: (i) use the Licensed Software solely for Customer’s internal business purposes; and (ii) use and make a reasonable number of copies of the Documentation solely for Customer’s internal business purposes in connection with Customer’s use of the Licensed Software.
1.4. Use Restrictions. Customer shall not use the Licensed Software or Documentation for any purposes beyond the scope of the license granted in this Agreement. Without limiting the foregoing and except as otherwise expressly set forth in this Agreement, Customer shall not at any time, directly or indirectly: (i) copy, reproduce, modify, or create derivative works of the Licensed Software or the Documentation, in whole or in part; (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Licensed Software or the Documentation; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Licensed Software, in whole or in part; (iv) remove any proprietary notices from the Licensed Software or the Documentation; or (v) use the Licensed Software in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law.
1.5. Reservation of Rights. Qualytics reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any intellectual property rights or other right, title, or interest in or to the Licensed Software.
1.6. Delivery and Setup. Qualytics shall deliver the Licensed Software electronically, or by other means, in Qualytics’s sole discretion, to Customer following the Effective Date, upon installation, setup and configuration of the Licensed Software for Customer’s use (“Setup Services”). Customer agrees to provide Qualytics reasonable access to its systems and network(s) for such Setup Services.
1.7. Support and Maintenance. Qualytics shall provide Customer with standard technical support and maintenance services (“Support”) at no additional charge, it being acknowledged and agreed that the Subscription Fees include full consideration for such Support. Customer agrees that such Support service includes the ongoing monitoring by Qualytics of the Licensed Software performance and control of data quality. Customer will (a) allow Qualytics reasonable remote access to Customer’s Subscription through an administrator account for the purposes of resolving reported problems and/or to verify performance of the Licensed Software (such access requires access to Customer’s network or systems); (b) allow Qualytics reasonable remote access to update and fix any bugs or errors in the Licensed Software; (c) channel its communications regarding support of the Licensed Software, its Subscription account, and/or Services through its Permitted Users; and (d) provide Customer-specific information necessary for providing the Subscription and/or Services upon Qualytics’s request.
2. Obligations of the Parties
2.1. Compliance with Laws. Each party will, at its own expense: (a) remain compliant with all laws and government regulations applicable to this Agreement, and (b) reasonably cooperate with the other party in connection with such party’s performance hereunder.
2.2. Customer Responsibilities. Customer shall (a) be responsible for Permitted Users’ compliance with this Agreement, (b) be responsible for the accuracy, quality, integrity, and legality of Customer Data and of the means by which Customer acquired Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Licensed Software, and notify Qualytics promptly of any such unauthorized access or use, (d) use the Licensed Software only in accordance with the Documentation and applicable laws and government regulations, and (e) provide Qualytics with assistance, information and materials that are reasonably requested as necessary to effectively provide the Subscription and Services. “Customer Data” means any data of the Customer, regardless of whether in printed or electronic form, that is (i) provided to or accessed by Qualytics in order for Qualytics to perform its obligations under this Agreement, (ii) provided to Qualytics by Permitted Users, or (iii) derived from Customer’s use of the Licensed Software and Services. Customer Data expressly excludes any Aggregated Data as defined in Section 6.1.
2.3. Security. Qualytics has implemented industry standard technical and organizational measures designed to secure the Licensed Software and Customer Data from accidental loss and unauthorized access, use, alteration or disclosure; however, Customer agrees that the Licensed Software and Customer Data are hosted on Customer systems and networks and not Qualytics’. Notwithstanding the foregoing, each party shall take, and hereby represents that it has taken, all steps to ensure the reliability and security of its systems; and that it will comply with their respective systems, network and data security policies.
3. Trials, POV and POC Offerings
3.1. If permitted by Qualytics, Customer may conduct a free trial or evaluation of the Licensed Software (“Trial”) in its own environment for thirty (30) days or such other duration specified by Qualytics in writing.
3.2. From time to time, Qualytics may invite Customer to try a (“Trial”) version of the Licensed Software, for a period of time specified by Qualytics, subject to the following terms: (a) Customer will comply with any testing guidelines that Qualytics may provide in connection with Customer’s access and use of such Trial software, and will make reasonable efforts to provide Suggestions in accordance with Section 6.4; (b) Customer agrees to be a reference customer and/or to participate in marketing activities related to the Trial software; and/or (c) any additional terms that may be added to an Order.
3.3. Trial software is provided solely for internal testing and evaluation by Customer. Customer acknowledges and agrees that a Trial may contain, in Qualytics’ sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Software. Qualytics may discontinue Trial software at any time in its sole discretion and may not make it generally available. Without limiting any disclaimer of warranty or other limitation stated herein, Customer agrees that any Trial release may not be considered by Qualytics to be suitable for commercial use, and that it may contain errors affecting its proper operation.
3.4. BY ACCEPTING THIS AGREEMENT, CUSTOMER ACKNOWLEDGES AND AGREES THAT USE OF A TRIAL MAY EXHIBIT SPORADIC DISRUPTIONS THAT HAVE THE POTENTIAL TO DISRUPT CUSTOMER’S USE OF THE SOFTWARE AND ANY RELATED SERVICE. TRIALS AND BETA RELEASES ARE PROVIDED “AS IS” WITHOUT ANY SUPPORT, INDEMNITY, LIABILITY, OR REMEDY OF ANY KIND. TO THE EXTENT ALLOWED BY APPLICABLE LAW, QUALYTICS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY, CONDITION, OR OTHER IMPLIED TERM AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF TRIALS. QUALYTICS SPECIFICALLY DISCLAIMS ALL DAMAGES RESULTING FROM CUSTOMER’S USE OF ANY TRIAL.
3.5. The terms of this Section 3 apply, and prevail over any conflicting terms in this Agreement, with respect to access and use of Trial Licensed Software.
4.1. Fees. Customer agrees to pay Qualytics the fees (“Subscription Fees”) and other amounts set forth on all applicable Orders. Except as otherwise specified in an Order, (a) Subscription Fees are based on Subscription(s) purchased and not actual usage, and (b) payment obligations are non-cancellable, and fees paid are non-refundable.
4.2. Payment Terms. Unless otherwise specified in the applicable Order, all undisputed fees and other amounts due under this Agreement shall be due payable net thirty (30) calendar days after date of invoice. Qualytics may charge a late charge equal to the lesser of (a) one percent (1%) per month or (b) the maximum amount allowed by applicable law, on any outstanding past due balance that is not the subject of a good faith dispute. Customer will provide complete and accurate billing and contact information to Qualytics and promptly notify Qualytics of any changes to such information.
4.3. Taxes. Fees stated in the Orders do not include applicable taxes. Customer shall be responsible for, all taxes, duties, and assessments imposed on Customer in connection with fees paid under the provisions of this Agreement, including without limitation, all sales, use, excise or other taxes and duties. If any tax is required to be paid by Qualytics, the full amount of such tax will be billed to Customer separately, whether or not this Agreement is then in effect and promptly paid by Customer.
4.4. Disputed Charges. Customer must notify Qualytics in writing of any dispute or disagreement with invoiced charges within thirty (30) calendar days after the date of receipt of the applicable invoice by Customer. Absent such notice, Customer shall be deemed to have agreed to the charges as invoiced.
4.5. Suspension. If any amount owing by Customer under this Agreement is thirty (30) or more days past due, Qualytics may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under this Agreement so that all such obligations become immediately due and payable, and suspend the Subscription and Services to Customer until such amounts are paid in full. Qualytics will give Customer at least ten (10) days’ prior notice that Customer’s account is overdue before implementing any such suspension.
5. Confidential information
5.1. Confidentiality. The Parties acknowledge that during the performance of this Agreement, each Party will have access to certain Confidential Information of the other Party or Confidential Information of third parties that the disclosing Party is required to maintain as confidential. “Confidential Information” means any non-public material, data or information of a Party that such disclosing Party treats as proprietary or confidential, and is marked as “confidential” or “proprietary” or that, given the circumstances, should be reasonably apparent that such information is of a confidential or proprietary nature. Without limiting the foregoing, (i) the Qualytics Licensed Software and all intellectual property rights associated therewith shall constitute Confidential Information of Qualytics, (ii) Customer Data and the systems and networks of Customer shall constitute Confidential Information of Customer, and (iii) all software and any databases disclosed by a Party shall constitute Confidential Information of the disclosing Party.
5.2. Mutual Obligations. Except as may be expressly set forth in this Agreement, each Party that receives Confidential Information of the other Party agrees during the term of this Agreement and thereafter, to: (a) use the Confidential Information only for the purposes of performing this Agreement; (b) hold the Confidential Information of the other Party in confidence and restrict it from dissemination to, and use by, any third party; (c) protect the confidentiality of the other Party’s Confidential Information using the same degree of care, but no less than reasonable degree of care, as the receiving Party uses to protect its own Confidential Information; (d) not create any derivative work from Confidential Information of the other Party; and (e) restrict access to the Confidential Information of the other Party to such of its personnel, subcontractors, and/or consultants who have a need to have access to such Confidential Information, who have been advised of the confidential nature of such information, and who have agreed in writing to terms no less protective than the terms set forth in this Agreement with respect to the treatment of such Confidential Information.
5.3. Exceptions. Section 5.2 shall not apply to Confidential Information that is: (a) publicly available or in the public domain at the time disclosed; (b) publicly available, becomes publicly available or enters the public domain through no fault of the recipient; (c) rightfully communicated to the recipient by persons not bound by confidentiality obligations with respect thereto; (d) already in the recipient’s possession free of any confidentiality obligations with respect thereto at the time of disclosure; (e) independently developed by the recipient without use of or reference to the disclosing Party’s Confidential Information and by employees or other authorized agents of the receiving Party who have not been exposed to the disclosing Party’s Confidential Information; or (f) approved for release or disclosure in writing by the disclosing Party.
5.4. Compelled Disclosure. Notwithstanding the foregoing, each Party may disclose Confidential Information of the other Party to the limited extent required to: (a) comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall, to the extent allowed by law, first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (b) establish a Party’s rights under this Agreement, including to make such court filings as it may be required to do.
5.5. Equitable Relief. The Parties acknowledge and agree that money damages would not be a sufficient remedy for breaches of this Section 5, and that each Party may seek injunctive relief, specific performance, or other equitable relief as a remedy for any such breach.
5.6. Each party will: (a) notify the other party promptly of any material unauthorized possession, use, or knowledge of the other party’s Confidential Information by any person that may become known to such party; (b) promptly furnish to the other party details of the unauthorized possession, use, or knowledge, or attempt thereof, and use reasonable efforts to assist the other party in investigating or preventing the recurrence of any unauthorized possession, use, or knowledge, or attempt thereof, of Confidential Information; (c) use reasonable efforts to cooperate with the other party in any litigation and investigation against third parties deemed necessary by the other party to protect its proprietary rights; and (d) promptly use reasonable efforts to prevent a recurrence of any such unauthorized possession, use, or knowledge of Confidential Information.
5.7. In addition to the foregoing obligations, Customer agrees to hold the Licensed Software, and all log-ins and passwords for the Subscription, in confidence, and to protect the confidential nature thereof, and shall not disclose any trade secrets contained, embodied, or utilized therein, to anyone other than a Permitted User having a need for such disclosure, and then only to allow use of the Licensed Software as authorized herein. Customer shall take all reasonable steps to ensure that the provisions of this Section are not violated by any employee, Permitted User, or any other person under Customer’s control or in its service.
6. Intellectual property and proprietary rights
6.1. Qualytics. As between Qualytics and Customer, Qualytics and its licensors own all right, title and interest, including all intellectual property rights, in and to all Qualytics Confidential Information, Aggregated Data, the Qualytics Licensed Software (including, without limitation, all modifications, improvements, upgrades, derivative works, and feedback related thereto), and all software, associated Documentation, materials, information, processes or subject matter that is proprietary to Qualytics and is provided under this Agreement. “Aggregated Data” is anonymous, statistical, analytical and other aggregated data that is collected automatically while performing the Services for the main purpose of improving the Services and that does not personally identify Customer or Permitted Users. Aggregated Data cannot be re-identified or de-aggregated. Qualytics expressly reserves all rights not expressly granted to Customer under this Agreement and all executed Orders. Customer shall not knowingly engage in any act or omission that would impair the intellectual property rights of Qualytics or its licensors. In no event shall Customer obtain any ownership rights in or to the Confidential Information of Qualytics, the Qualytics Software or any intellectual property rights of Qualytics.
6.2. Customer; License. As between Qualytics and Customer, Customer and its licensors own all right, title and interest, including all Intellectual property rights, in and to the Customer Data and all Confidential Information disclosed by Customer. Qualytics shall not knowingly engage in any act or omission that would impair Customer’s Intellectual property rights or Confidential Information. In no event shall Qualytics obtain any ownership rights in or to the Confidential Information of Customer, the Customer Data or Customer’s Intellectual property rights. Customer hereby grants Qualytics a worldwide, limited-term license to review, copy, clean, transmit, and display Customer Data, as necessary for Qualytics to provide the data quality monitoring and improvement services in accordance with this Agreement. Subject to the limited licenses granted herein, Qualytics acquires no right, title or interest from Customer under this Agreement in or to Customer Data.
6.3. Suggestions. Customer hereby grants Qualytics a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Licensed Software, Subscription and/or Services any suggestions, enhancement requests, recommendations, correction or other feedback provided by Customer, including Permitted Users, relating to the functionality and/or operation of the Licensed Software or Subscription Services.
7. Term; Termination
7.1. Unless otherwise specified in the applicable Order, each term set forth in a Subscription Order (“Subscription Term”) will begin on the Start Date set forth on the applicable Order, and remain in effect until the End Date set forth therein (“Initial Term”), and automatically and continuously renew for the additional time periods set forth therein until either party notifies the other that this Agreement will not renew at least thirty (30) days prior to the expiration of the then current Subscription Term.
7.2. Unless otherwise terminated pursuant to this Section 7, the “Term” of this Agreement shall run from the Start Date of the first Subscription Order and continue until expiration or termination of the last renewal term under the Subscription Orders to this Agreement.
7.3. Either party may terminate this Agreement, or any Order, for a material breach by the other party that is not cured within thirty (30) days after written notice of such material breach. The non-breaching party may elect to terminate the applicable Order only or the Agreement as a whole (and thus, all Orders hereunder); but shall identify its selection in writing in the original notice of breach.
7.5. Either party may terminate this Agreement or any Order, or suspend its performance hereunder or thereunder, if the other
party becomes insolvent or bankrupt or ceases to do business.
7.6. Upon any termination of this Agreement, Customer shall immediately discontinue all use of the Licensed Software Subscription and Services and promptly pay to Qualytics any amounts that may be due and payable under this Agreement. The parties will coordinate in good faith the uninstallation of the Licensed Software. In addition, each Party shall: (a) immediately discontinue all use of the other Party’s Confidential Information; (b) at the option of the disclosing Party, either return or destroy all Confidential Information of the disclosing Party in its possession; and (c) delete the disclosing Party’s Confidential Information from its computer storage or any other media, except for archival copies which may be retained and shall be destroyed in accordance with the party’s record retention policy. Any such retained copies shall remain subject to Section 5 (Confidentiality). Each Party will, on request from the disclosing Party, provide the disclosing Party with a written certification of compliance with this Section 7.6 signed by an officer.
7.7. Neither expiration nor termination of this Agreement will terminate those obligations and rights of the parties pursuant to provisions of this Agreement which by their express terms are intended to survive and such provisions will survive the expiration or termination of this Agreement. Without limiting the foregoing, the respective rights and obligations of the parties under Sections 1.4, 1.5, 2.1, 3.4, 5, 6, 7.6, 7.7, 8.4, 9, 10 and 11 will survive the expiration or termination of this Agreement regardless of when such termination becomes effective.
8. Warranties; Disclaimers
8.1. Qualytics warrants that the Subscription will materially conform to the specifications in the Documentation and the applicable Order for the Subscription Term and Qualytics shall use commercially reasonable efforts to correct material defects that are reported by Customer or its Permitted Users. Qualytics agrees to perform the Services in a professional and workmanlike manner. Qualytics warrants that, to the best of its knowledge, the Licensed Software does not contain software code whose purpose is to disrupt, damage, or interfere with Customer systems, software, or data (“Virus”). Qualytics’s warranty obligations hereunder do not apply to the extent the nonconformity results from the use of the Subscription or Services contrary to the terms of this Agreement or the instructions in any applicable Documentation. Qualytics does not warrant any third-party hardware or software. If Qualytics determines that a malfunction is due to a problem with Customer hardware or software, Qualytics will so inform Customer and it will be Customer’s responsibility to obtain and pay for any repairs or modifications required.
8.2. Customer is solely responsible for obtaining all necessary rights and consents regarding its Customer Data and its monitoring via the Licensed Software, and hereby warrants that providing access to such Customer Data to Qualytics under this Agreement will not violate or infringe the rights of any third party.
8.3. Each party shall use commercially reasonable efforts to detect, remove, and block Viruses on its systems and to avoid introducing Viruses into the other party’s systems through use of the Subscription. Such efforts shall include the use of commercially reasonable virus protection, firewall, and security software.
8.4. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, THE SUBSCRIPTION, SERVICES, AND LICENSED SOFTWARE ARE PROVIDED “AS IS.” QUALYTICS, ITS LICENSORS AND SERVICE PROVIDERS DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, AND QUALYTICS EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Qualytics does not warrant that: (a) the Subscription or the operation of any of the Licensed Software will be uninterrupted or error free or (b) the Licensed Software will operate in combination with other hardware or software unless such hardware or software is expressly approved or recommended by Qualytics. Customer acknowledges and agrees that Qualytics and its licensors are not responsible for: (i) the performance of Customer’s or its Permitted Users’ equipment, systems or networks, (ii) delivery of services or connectivity provided by third parties to Customer and its Permitted Users, or (iii) any downtime, loss, or corruption of Customer Data that occurs as a result of transmitting or receiving Customer Data or Viruses due to Customer’s, or its Permitted Users’, lack of security practices or due to connection and access to the internet.
9.1. Qualytics will defend, indemnify, and hold Customer harmless from and against any loss, cost, and expense that Customer suffers in connection with a third party claim that use of the Qualytics Licensed Software infringes any United States trade secret, trademark, copyright, or any other intellectual property of any third party.
9.2. Qualytics’s obligations under this Section 9 are expressly conditioned on the following: Customer shall (a) promptly notify Qualytics in writing of any such claim of which Customer has actual knowledge, (b) in writing, grant Qualytics sole control of the defense of any such claim and of all negotiations for its settlement or compromise, provided that no such settlement or compromise may impose any monetary or other obligations on Customer, and (c) reasonably cooperate with Qualytics to facilitate the settlement or defense of the claim.
9.3. Should the Qualytics software become, or in Qualytics’s opinion be likely to become, the subject of a claim of infringement of a trade secret, trademark, or copyright, Qualytics may (a) procure for Customer, at no additional cost to Customer, the right to continue to use the Subscription, (b) replace or modify the Qualytics Licensed Software, at no cost to Customer, to make it non-infringing, provided that the same function is performed by the replacement or modified Qualytics software, or (c) if in Qualytics’s judgment the right to continue to use the Subscription cannot be reasonably procured or the Qualytics Licensed Software cannot reasonably be replaced or modified, terminate this Agreement and grant Customer a pro-rated refund of any advance fees paid applicable to the remainder of the Subscription Term.
9.4. This Section 9 states the entire liability of Qualytics with respect to infringement by the Qualytics Licensed Software, or any parts thereof, and Qualytics shall have no additional liability with respect to any alleged or proven infringement.
10. Limitation of Liability; Damages.
10.1. SUBJECT TO SECTION 10.2, (A) IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES IN CONNECTION WITH THE LICENSED SOFTWARE, SUBSCRIPTION, SERVICES, OR THE PERFORMANCE OR NONPERFORMANCE OF SERVICES OR ANY ORDER, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY LOSS OF REVENUES, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE QUALYTICS SOFTWARE PRODUCTS, OR THE PERFORMANCE OR NONPERFORMANCE OF QUALYTICS SOFTWARE OR SERVICES; AND (C) QUALYTICS’S MAXIMUM LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE FEES PAID BY CUSTOMER UNDER THE APPLICABLE ORDER TO WHICH THE CLAIM RELATES DURING THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE CLAIM FIRST ACCRUED.
10.2. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS A PARTY’S LIABILITY FOR (A) FRAUD OR FRAUDULENT MISREPRESENTATION, OR (B) ANY LIABILITY WHICH CANNOT LEGALLY BE EXCLUDED OR LIMITED.
11.1. Public Announcements. Customer grants Qualytics the right to use Customer’s name, logo, trademarks, and/or trade names in press releases, product brochures, sales presentations, financial reports, and on its websites indicating that Customer is a customer of Qualytics. All other public statements or releases require the mutual consent of the parties.
11.2. Non-Solicitation. Each party recognizes that the other party’s employees constitute valuable assets. Accordingly, neither party will, during the term of this Agreement and for a period of one (1) year after termination or expiration of this Agreement, directly solicit any of the other’s employees for positions of employment or as consultants or independent contractors. Notwithstanding the foregoing, neither party is precluded from (a) hiring an employee of a party that independently approaches it; or (b) conducting general recruiting activities, such as participation in job fairs or publishing advertisement in publications or on websites for general circulation.
11.3. Independent Contractor. The relationship of the parties hereunder is that of independent contractors, and neither party shall be considered to be a partner, joint venture, employer, or employee of the other under this Agreement. This Agreement creates no agency in either party, and neither party has any authority whatsoever to bind the other party in any transaction or make any representations on behalf of the other party.
11.4. Notice. Any notice or demand which is required or provided to be given under this Agreement will be deemed to have been sufficiently given and received for all purposes when delivered by hand, confirmed electronic transmission, or nationally recognized overnight courier, or five (5) days after being sent by certified or registered mail, postage and charges prepaid, return receipt requested, to the address, or the e-mail address identified in the applicable Order, and to the attention of such other person(s) or officer(s) as either party may designate by written notice.
11.5. Governing Law. Without regard to its conflicts of laws principles, the laws of Delaware govern all matters arising under or relating to this Agreement. The parties further agree that the party which substantially prevails in a dispute shall be entitled to an award of attorneys’ fees and costs.
11.6. Assignment. Neither party may assign this Agreement, or any of its interest herein, without the prior written consent of the other party, which consent may not be unreasonably withheld or delayed; provided, however, that no such prior approval shall be required for an assignment in connection with a sale of all or substantially all of a party’s business related to the subject matter of this Agreement or any merger, sale of a controlling interest, or other change of control of such party. This Agreement applies to and binds the permitted successors and assigns of the parties.
11.7. Force Majeure. Neither party will be in default or otherwise liable for any delay in or failure of its performance under this Agreement if such delay or failure arises by any reason beyond its reasonable control, including any act of God or the common enemy or earthquakes, floods, fires, epidemics, riots, or failures or delays in transportation or communications. The parties will promptly inform and consult with each other as to any of the above causes which in their judgment may or could be the cause of a delay in the performance of this Agreement.
11.8. General. This Agreement supersedes all previous discussions, negotiations, understandings, and agreements between the parties with respect to its subject matter, and constitutes the entire Agreement between the parties. No oral statements or prior written material not specifically incorporated herein will be of any force and effect, and no changes in or additions to this Agreement will be recognized unless incorporated herein by amendment as provided herein and signed by duly authorized representatives of both parties. The application of Customer’s general terms and conditions in any general vendor acknowledgement or Customer’s other general purchasing conditions are hereby expressly excluded and objected to by Qualytics. This Agreement shall apply and supersede the pre-printed terms and conditions of any form submitted by either party, unless such form is executed by both parties. This Agreement is a collaborative drafting effort and the provisions of the Agreement will not be construed against a party as the purported drafter. The waiver by either party of a breach or violation of any provision of this Agreement will not operate as, or be construed to be, a waiver of any subsequent breach of the same or any other provision hereof. In the event any provision of this Agreement is held to be unenforceable for any reason, the unenforceability thereof will not affect the remainder of this Agreement, which will remain in full force and effect and enforceable in accordance with its terms. With respect to any unenforceable provision, the applicable arbitrator or court shall deem the provision modified to the extent necessary, in such adjudicator’s opinion, to render such term or provision enforceable, and the rights and obligations of the parties will be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements of the parties set forth herein. Headings in this Agreement shall not be used to interpret or construe its provisions. The following order of precedence will be followed in resolving any inconsistencies between the terms of this Agreement and the terms of any Orders, exhibits, statements of work, or other documents: first, the terms contained in the body of this Agreement (which may give priority to Orders for certain purposes); second, the terms of the Orders; third, the terms of any statement of work or attachment under an Order; and fourth, the terms of any other documents referenced in any of the foregoing.
© 2021 – QUALYTICS – NOT FOR DISTRIBUTION – CONFIDENTIAL